bbk77 Privacy Policy — How We Handle Your Data

bbk77 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits or uses the bbk77 platform at bbk77.app. This Privacy Policy ("Policy") explains how we collect, use, store, share, and protect information about you when you interact with our website, create an account, make a deposit, place a bet, or contact our support team.

By using the bbk77 platform, you acknowledge that you have read and understood this Policy and consent to the practices described within it. If you do not agree with this Policy, please do not use the bbk77 platform. We recommend reading this Policy in full alongside our Terms & Conditions, which together govern your relationship with bbk77.

bbk77 collects personal data in three broad categories: information you provide directly to us, information generated automatically when you use the platform, and in limited cases, information received from trusted third-party service providers. We collect only what is necessary to deliver and improve our services.

Information You Provide Directly

• Full name, date of birth, and gender (collected at registration for KYC compliance).
• Contact details including email address and mobile phone number.
• Identity verification documents such as National ID card, passport, or driving licence.
• Payment account details including mobile wallet numbers (bKash, Nagad, Rocket) and card information where applicable.

Information Generated Automatically

• IP address, device type, browser type and version, and operating system.
• Gameplay data including game sessions, bet amounts, wins, losses, and session duration.
• Transaction records including deposit timestamps, withdrawal requests, and payment provider responses.
• Cookie and session data as described in the Cookies section of this Policy.

Information From Third Parties

• Identity verification results from KYC service providers engaged to confirm your identity.
• Fraud screening results from payment processors to protect the platform and its members.
• Responsible gaming data where a member has self-registered with an exclusion scheme and we are notified as part of that process.

bbk77 uses the personal data it collects strictly for the purposes set out below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• To create and manage your bbk77 account, including identity verification and age verification as required by our Terms & Conditions.
• To process deposits, withdrawals, and other financial transactions securely and in accordance with your instructions.
• To provide access to games, betting markets, promotions, and other platform features.
• To communicate with you about your account, including support responses, transaction confirmations, and security alerts.
• To detect and prevent fraud, money laundering, and other prohibited activity as set out in our Terms & Conditions.
• To comply with applicable legal and regulatory obligations, including responses to lawful requests from authorities.

We may also use aggregated, anonymised data (data from which your identity cannot be determined) for internal analytics and platform improvement purposes. This anonymised data is not personal data and its use is not restricted by this Policy.

bbk77 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity — processing required to fulfil our contractual obligations to you as a registered bbk77 member, including account management, payments, and game access.
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering requirements, age verification obligations, and responses to lawful authority requests.
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your rights.
• Consent — where you have given explicit consent for a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time by contacting support.

bbk77 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances set out below, and only with parties who are bound by appropriate confidentiality and data protection obligations.

We May Share Data With

• Payment processors and mobile money providers (bKash, Nagad, Rocket, Visa, Mastercard) — solely to process your financial transactions.
• KYC and identity verification service providers — to confirm your identity and age as required under our Terms.
• Fraud prevention and security providers — to detect, prevent, and investigate fraudulent activity or prohibited behaviour on the platform.
• Law enforcement, regulatory authorities, or courts — where we are legally required to disclose data in response to a valid legal request, order, or process.

Game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) receive only the technical session data necessary to deliver and operate their games on the bbk77 platform. They do not receive your full profile, payment details, or KYC documents.

bbk77 uses cookies and similar tracking technologies to operate the platform efficiently, remember your session, and understand how members use the site. A cookie is a small text file placed on your device by a website. Cookies do not give us access to your device or any information other than what you choose to share with us.

Types of Cookies We Use

• Essential cookies — strictly necessary for the platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without breaking the platform.
• Functional cookies — remember your preferences such as language settings and display options so you do not need to reset them each visit.
• Analytics cookies — collect anonymised data about how pages are navigated and which features are used, to help us improve the platform experience.

You can control cookie settings through your browser. Please note that disabling essential cookies may prevent you from logging in or using core platform features. bbk77 does not use advertising or third-party marketing cookies.

bbk77 retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods that apply depend on the category of data and the purpose for which it was collected.

When your account is closed — whether by your request or by bbk77 — we will retain transaction records, KYC documents, and responsible gaming notes for the period required by applicable law. Data that is no longer required for any lawful purpose will be securely deleted or anonymised. You may contact our support team to enquire about the specific retention period that applies to your data.

You have the following rights in relation to the personal data that bbk77 holds about you. To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all data rights requests within 30 days.

bbk77 will respond to all data rights requests within 30 days of receipt. In complex cases this may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before acting on a request to ensure we are protecting your data from unauthorised access.

bbk77 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL encryption for all data in transit, access controls limiting data access to authorised personnel only, regular security reviews and vulnerability assessments, and secure storage infrastructure with encrypted data at rest.

While bbk77 takes all reasonable steps to secure your data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your data safe — use a strong, unique password for your bbk77 account and never share your login credentials with anyone. Contact our support team immediately if you believe your account may have been compromised.

The bbk77 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor may have registered on the platform, please contact us immediately at [email protected].

The bbk77 platform may reference or integrate third-party services such as game providers and payment processors. These third parties operate under their own privacy policies, which are independent of this Policy. bbk77 is not responsible for the privacy practices of any third-party service. We recommend reviewing the privacy policy of any third-party provider before sharing personal information with them directly.

bbk77 reserves the right to update or amend this Privacy Policy at any time. When changes are made, we will update the "Last Updated" date at the top of this page. Where changes are material, we may notify active members via email or through an in-platform notification. Your continued use of the bbk77 platform after any update to this Policy constitutes your acceptance of the revised Policy.

If you do not agree with the revised Policy, you should stop using the platform and may request account closure by contacting our support team. We encourage you to review this Policy periodically to stay informed about how bbk77 protects your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bbk77 handles your personal data, our support team is available 24 hours a day, 7 days a week. We are committed to addressing all privacy enquiries promptly and transparently.

Privacy Support Email: [email protected]